Refund policy

We accept return requests within 14 days of delivery. To be eligible, items must be unused, unopened, in their original packaging, and accompanied by proof of purchase.

For safety and hygiene reasons, we don’t accept returns of perishable goods, opened personal-care or hygiene products, or items damaged after delivery, unless the item is defective or was sent incorrectly.

If you receive a damaged, defective, or incorrect item, contact us as soon as possible with your order number and clear photos. We’ll arrange a replacement or refund where appropriate.

For change-of-mind returns, the customer pays return shipping. For damaged, defective, or incorrect items, we cover the return shipping cost. Approved refunds are issued to the original payment method after the returned item is inspected. Your bank or payment provider may take additional time to display the refund.